Privacy

ArcaneSky ("ArcaneSky," "we," "us," or "our") provides design, development, content, and marketing services, including through our Horizon Plans subscription service. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, become a client, or use our client portal (HorizonOS).

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly:

• Contact details (name, email, phone number, company name) submitted through inquiry or intake forms
• Project details, business information, and content you share with us to complete work
• Billing and payment information (processed through our payment and workspace providers — we do not store full payment card details)
• Communications you send us via email, forms, or our client portal

Information collected automatically:

• Device and browser information, IP address, and general location (city/region level)
• Site usage data such as pages visited, time on page, and referral source, collected via analytics and hosting tools
• Cookies and similar technologies (see Section 4)

Information from clients:If you're a subscription client, we may also collect information related to your business (branding assets, credentials for connected accounts, analytics, and content) as needed to deliver contracted services through HorizonOS.

2. How We Use Information

We use collected information to:

• Respond to inquiries and provide quotes or proposals
• Deliver, manage, and improve Horizon Plan subscription services
• Process billing and manage client accounts
• Operate and maintain HorizonOS and related client communications
• Send service updates, project notifications, and (with consent, where required) marketing communications
• Maintain security, prevent fraud, and comply with legal obligations
• Understand how our website is used so we can improve it

We do not sell personal information.

3. How We Share Information

We share information only as needed to operate our business:

• Service providers: We use third-party tools to run our business and deliver services, including website hosting and form/communication tools, customer messaging and support tools, and infrastructure tools that support HorizonOS. These providers process data on our behalf and are not permitted to use it for their own purposes.
• Legal requirements: We may disclose information if required by law, subpoena, or to protect the rights, safety, or property of ArcaneSky or others.
• Business transfers: If ArcaneSky is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

We do not share client project data with other clients or unrelated third parties.

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember preferences
• Understand site traffic and usage patterns
• Support core site functionality
• Show you relevant ads on other websites and platforms based on your visit to our site ("retargeting" or "remarketing")

Advertising and retargeting: We and our advertising partners may use cookies or similar technologies to recognize that you've visited our website and to show you ArcaneSky ads elsewhere on the web. These technologies may collect information such as your browsing activity on our site, but do not give us access to your accounts on other platforms. You can opt out of interest-based advertising through your browser settings, device settings, or industry opt-out tools such as the Digital Advertising Alliance's consumer choice page.

You can control cookies through your browser settings. Disabling cookies may limit some site functionality, including personalized ads.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide services, maintain business records, comply with legal obligations, and resolve disputes. Client project data is generally retained for the duration of the subscription relationship and a reasonable period afterward, unless deletion is requested sooner.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications at any time (via unsubscribe link or by contacting us directly)
• Request a copy of your data in a portable format

To exercise any of these rights, contact us using the information in Section 10.

8. Children's Privacy

Our website and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision. Material changes will be communicated to active clients directly.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us here.